About Car Wrap Custom Design FAQ
Once the design deposit is completed, please provide your car model and design ideas. If not received, we will follow up via email. After confirming the design details, please allow 5-7 business days for us to send the first sketch rendering preview to your email for your review.
Yes, you can include multiple protagonists in one custom design. There is generally no extra charge based on the number of characters. However, if any protagonist needs to be redrawn (rather than using provided or existing artwork), an additional redrawing fee will apply. This typically ranges from $50 to $100 per character, depending on the complexity.
For the best results, we recommend using images with a resolution of at least 1920 x 1080 pixels. If the image is still unclear but you wish to proceed with it, we offer a redrawing service to enhance the quality. The cost for redrawing typically ranges from $50 to $100, depending on the complexity.
Yes, we offer a design-only service. Once the design is confirmed, we will provide you with the print-ready file and deliver it to you via a secure download link.
We offer up to 3 free revisions as part of the design process. Additional revisions beyond the third may incur extra customization fees. A revision refers to minor changes or adjustments to the original or in-progress design, typically affecting no more than 25% of the overall layout. Revisions are meant to help refine the design, not to start over. Please note that a completely new design concept is not considered a revision. If you wish to pursue a new direction, it will be treated as a separate design project and quoted accordingly.
No, the design deposit is non-refundable. Due to the customized nature of our products, we do not accept returns or exchanges. Order cancellations are only allowed within 2 hours of purchase. After that, the customization process will have begun, and we are unable to cancel the order or issue a refund.
About Vinyl Car Wrap Printing and Inks FAQ
Yes, slight color shifts can occur in car wrap printing due to several factors, including the type of wrap material, ink, printing process, and environmental conditions like temperature and humidity. Common causes include:
Variations in ink density or application
Changes in printing pressure
Fluctuations in temperature and humidity during production
To minimize color shift, we use high-quality vinyl wrap materials, professional-grade printers, and maintain strict environmental controls during printing. Additionally, we recommend carefully matching wrap colors to the vehicle paint, as even small differences may be noticeable once applied.
After confirming the design and being told to start printing, you will have 24 hours to request an amendment to your order. Once the car wrap is printed, you will not be able to modify the order.
Yes, we can provide a printed sample upon request. The sample itself is free of charge, but shipping costs will need to be covered by the customer.
The car wrap includes an extra 5-10 cm of material to allow for positioning adjustments during installation.
Yes, we offer printing on specialty vinyls like reflective, chrome, and other custom finishes upon request. Simply contact us by phone or email with the type of vinyl you're interested in, and a 10KWRAPS team member will get back to you with pricing and availability.
About Shipping And Payment Methods FAQ
We offer a variety of shipping methods to suit your needs, including standard, expedited, and express shipping. The available options will be presented to you during the checkout process, and you can select the one that best fits your timeline and budget.
Delivery times depend on your location and the shipping method selected. Generally:
Standard shipping: 10-15 business days
Expedited shipping: 7-10 business days
Please note that these are estimated delivery times and may vary based on external factors like customs processing or local carrier delays.
Once your order has been processed, it may not be possible to change the shipping address. If you realize there is an issue with your address, please contact us immediately. We will do our best to make adjustments, but we cannot guarantee that changes can be made after the order is in transit.
We accept a variety of secure payment methods, including:
Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
PayPal
Apple Pay
Google Pay
Your payment information is processed securely, and we do not store sensitive financial data.
Yes, making payments on our website is completely safe. We use industry-standard encryption (SSL) to protect your personal and financial information. Our payment systems are secure and comply with all necessary security regulations to ensure your data is kept private.
For international orders, customs duties, taxes, and other fees may apply depending on your country’s regulations. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more information before placing an order.
If your payment is declined, please double-check the information you entered, such as your card details or billing address. If everything appears correct, try using a different payment method. If the issue persists, please contact your bank or payment provider for further assistance, or feel free to reach out to us for help.
Currently, we only accept one payment method per order. If you wish to split your payment, please use a payment method that allows partial payments or contact us for guidance on how to proceed.
